How Avaya went from bankruptcy to CX market leader

How Avaya went from bankruptcy to CX market leader

Kathy Gibson reports from Gitex – Avaya has successfully emerged from bankruptcy to challenge for supremacy in the burgeoning customer experience (CX) market. There’s a new spirit of optimism and passion at the company, with CEO Alan Masarek leading the...
New genomics project aims to improve global health

New genomics project aims to improve global health

An international collaboration is aiming to improve global health by uncovering the effects of genomic and environmental diversity on differences in disease risk observed across the global population – thanks to a new partnership of 20 research groups from...
Mapping the future of surgery with AI

Mapping the future of surgery with AI

Just as athletes train for a game or actors rehearse for a performance, surgeons prepare ahead of an operation. Now, Atlas Meditech is letting brain surgeons experience a new level of realism in their pre-surgery preparation with AI and physically accurate...
Climate change a top concern for South Africans

Climate change a top concern for South Africans

After poverty (68,4%) and the rising prices of goods and services (64,2%), the third most pressing concern facing South Africans is climate change. A massive 58% of respondents to Epson’s third Climate Barometer survey cite climate concerns as one of the biggest...
Hybrid work flexibility underpins employee experience

Hybrid work flexibility underpins employee experience

While 90% of businesses see the enablement of hybrid and remote work as having a positive impact on their bottom line, fewer than half (48%) of organisations strongly agree that employees have access to the technology they need to work well both at home, and in the...