Surveying the shift in customer experience within retail

Price has always been the most vital differentiator for consumers, when choosing between competing offerings. In the digital era, however, customer service and experience is fast replacing price as a way for retailers to distinguish themselves from the competition. By...

Online tech aids diligence in auditing process

With auditing firms under the spotlight recently there has never been a more pressing need for auditing vigilance to restore the faith in the profession. While auditors have multiple roles, their function of providing assurance or perspective regarding the integrity...

Made-in-SA tech transforms retail

South African retail has a new weapon to combat the war against its bricks-and-mortar assets. This positive development could help transform retail experiences for an industry that has squirmed as the digitisation of business put its stores in the crosshairs. It has...

Ireland a hotbed of fintech innovation, say SA buyers

Ireland has compelling and innovative fintech solutions to offer Africa, says a delegation of South African financial industry professionals who recently visited Dublin. The South Africans, who travelled to Ireland as part of an Enterprise Ireland inward buyers’...

Why insurers should embrace the cloud

Even though global insurers are embarking on digital migration projects to cloud environments, it is not happening quickly enough with independent brokerages sitting at an average adoption rate of 44%. Patrick Ashton, managing executive at the SilverBridge Group,...

Cryptocurrencies: new form of colonialism or upliftment opportunity?

It is quite clear that we are developing into a society that is completely driven by information and reliant on technology. As we evolve along this path, those that succeed will be those who are able to equip themselves to handle this future by grasping the fact that...