Abu Dhabi government enhances digital services

Abu Dhabi Smart Solutions and Services Authority (ADSSSA) has announced a collaboration which will see ADSSSA leverage a range of VMware solutions. This includes digital solutions to support Abu Dhabi’s unified government services platform, TAMM, and provide the...

A new way to pay municipal taxes

Digital Afrique Telecom (DAT) has launched Tax Collect, an interoperable platform for collecting municipal taxes. The multi-channel payment gateway allows taxpaying customers to pay their taxes via an EPT (electronic payment terminal), smartphone, standard mobile...

Ivorian government, Visa to digitise payments

The Ivorian government, represented by the Minister of Finance and Economy, has signed a Memorandum of Understanding (MOU) with Visa, a leader in payments, to digitise government services and ensure financial services are accessible to more Ivorians. Adama Koné, the...

Kenyan taxpayers get a better experience

With a reduced call abandonment rate, a significant drop in customer response time and increased engagement across different channels, the Kenya Revenue Authority (KRA) has registered an increased score of 71,9% on the Customer Satisfaction Index; a clear indication...

Technology can drive world-call service delivery

Local municipalities can, through partnerships with the ICT sector, leapfrog their global counterparts and deliver high-quality services to their constituents through the use of technology. Speaking at the annual research colloquium hosted by the South African Local...

Smart metering can help with SA’s water woes

This week’s commemoration of World Water Day is more significant to South Africans than ever before. The drought in the Western, Eastern and Northern Cape has been elevated to Natural Disaster status – unlocking emergency government funding for relief for...