SA first in line to experience new medical consultation technology

Conducting consultations and working through that waiting room queue is being disrupted with the introduction of uConsult, a multi-sided virtual consultation platform that home-based care accessible in South Africa. According to Dr Johan Pretorius, CEO of Universal...

How self-service helps insurers cut costs and time

Standing out in a competitive industry like insurance is a challenge. To remain competitive, insurers must understand how to successfully serve their customers while keeping costs low. It’s for this reason that there is an increasing demand for self-service...
Quantum-inspired technology lets more fans attend live events safely

Quantum-inspired technology lets more fans attend live events safely

Up to 60% more fans will be able to enjoy live sporting events under Covid-secure conditions – when regulations allow – thanks to Fujitsu’s Quantum-Inspired Optimization Services (QIOS) based on its Digital Annealer. As well as enabling more fans to return to arenas,...

How has 4IR changed customer service?

Alan Yates, customer excellence lead at Roche Diagnostics, discusses the current customer landscape in terms of providing products and services to resellers. COVID-19 lockdown escalated change; the most obvious of which is that digital meeting spaces have made access...