Retail banks need to serve users more efficiently

Retail banking is at a crossroads. Increasing consumer use of new technology and the internet has raised customer expectations, reduced customer loyalty and brought new entrants to the market. This shift combined with the impact of the financial crises presents a...

Customer experience drives the future of payments

Innovative technologies impact almost every aspect of our daily lives, from the way we communicate and manage our health to the way we pay for things. The rise of digital payments and the convergence of these technologies is the most significant development since the...

New Absa tool helps users reverse debit orders

With 76% of the world’s population connected to each other and information through mobile and other digital devices, it’s no surprise that consumers want access to information at any time and on their own terms, and this includes managing their financial...

Public sector digitalisation builds on legacy

It is common knowledge that digitisation is the logical next step for the public sector. Consequently, we are seeing governments around the globe take steps towards delivering digital e-government with varying levels of success. Mohamed Cassoojee, vice-president and...

NxGN Open Cast Bookings sparkles for mining firm

South African enterprise software specialist firm NxGN has implemented its Open Cast Bookings solution, a straightforward production data bookings solution, at an open cast mining client, saving the operation over R500 000 in the first month after deployment. This...

Principles in business continuity in manufacturing

The disciplines of business continuity management are increasingly helping some of the world’s leading manufacturers to identify and mitigate the complex set of risks they face. “Manufacturers have to balance the need for long-term capital investment...