Jul 1, 2026
Fraud dispute resolution is often manual and can take weeks. Research shows 73% of customers say their loyalty is heavily influenced by how fraud is handled. While customer satisfaction and retention may largely lie in the ambit of the CMO, a large part of the...
Jun 19, 2026
For years, banks have modernised around channels. For example, mobile apps became better, onboarding became faster and customer engagement became more personalised. These improvements matter because customers feel them every day. But there is a more difficult shift...
Jun 17, 2026
South Africa’s prepaid card and digital wallet market is valued at $13,5-billion as of 2026, with an anticipated compound annual growth rate of 11,9%, reaching $21,2-billion by 2030. By Paul Wenborn, product manager, and Yaaseen Sheik, company counsel at Ecentric...
Jun 8, 2026
The credit market is the engine room of the South African economy, but for many financial institutions and aspiring business owners alike, that engine is currently running on a partial cylinder. By Eshmael Mpabanga, regional head: southern Africa and senior...
Jun 4, 2026
South Africa has been off the greylist for just over four months, and now we risk hitting a different, perhaps more worrying, kind of greyish trap: being “greyed out” of the global SWIFT payments network. By Marna Roos, senior client consultant at AfriGIS...
May 18, 2026
Technology has advanced. Human needs haven’t. The industry has confused removing friction with delivering care, writes Bradley Elliott, CEO of RelyComply. Your chatbot just told a grieving widow to check the FAQ. Somewhere, a product team celebrated the deflection...
