Aug 6, 2026
Artificial intelligence (AI) has become deeply woven into every aspect of financial services, from customer onboarding and fraud detection to transaction monitoring, sanctions screening, and risk assessment. By Chanal Subramoney, group senior compliance manager (MLCO)...
Aug 6, 2026
AI has shifted from “People trying AI” to “People depending on AI regularly”. It is commonplace now that emails and documents are drafted by AI, without adequate human oversight – leading to embarrassing real-life consequences. ChatGPT grew from 100-million active...
Aug 3, 2026
Delivering on AI has become both a buzzword and a pressure point for organisations globally. There is also a gap between its adoption and its ability to deliver value. The McKinsey State of Organisations 2026 report surveyed executives across 15 countries and 16...
Jul 15, 2026
For years, digital banking has been measured by access. Ensuring clients can open an account without visiting a branch, transact from a phone, or get help outside normal banking hours shaped the first wave of banking digitisation and changed how millions of South...
Jul 1, 2026
Fraud dispute resolution is often manual and can take weeks. Research shows 73% of customers say their loyalty is heavily influenced by how fraud is handled. While customer satisfaction and retention may largely lie in the ambit of the CMO, a large part of the...
Jun 19, 2026
For years, banks have modernised around channels. For example, mobile apps became better, onboarding became faster and customer engagement became more personalised. These improvements matter because customers feel them every day. But there is a more difficult shift...
