Jun 18, 2019
If the digital age has delivered customers anything, then it is the ability to personalise virtually any product or service to meet their unique needs. Financial services providers, like insurers, must capitalise on this to satisfy individual customer requirements and...
Jun 6, 2019
The amended Policyholder Protection Rules (PPR) will have a significant impact on long-term insurance especially from a Group Risk perspective. Annalie Terblanche, product manager at SilverBridge, discusses what insurers need to be mindful of when it comes to these...
May 30, 2019
Could open banking usher in a new era of convenience, access and service differentiation? It’s a tantalising possibility, but not one without potential security pitfalls which must be closely managed and mitigated. Done properly, concept of pen banking can...
May 24, 2019
In their drive to be digitally relevant and hold market share, both traditional and digital banks run the risk of losing customers by reducing human interaction. This is the warning from Bardien Pienaar, GM at Merchants. He says that, in an environment where consumers...
May 23, 2019
I’ve been thinking a lot lately about systems taken for granted because they’ve always been there and they’ve always worked. By Martin Grunewald, executive head: payments business at BankservAfrica Take the load shedding that we experienced in the first months of 2019...
Apr 15, 2019
The adoption of artificial intelligence (AI) in the insurance and broader financial services sector will see the industry become more proactive in its ability to make decisions in real-time regarding the risks covered in their contracts. According to Johan Reyneke,...
