The importance of personalisation in insurance

If the digital age has delivered customers anything, then it is the ability to personalise virtually any product or service to meet their unique needs. Financial services providers, like insurers, must capitalise on this to satisfy individual customer requirements and...

Insurers under pressure from PPR

The amended Policyholder Protection Rules (PPR) will have a significant impact on long-term insurance especially from a Group Risk perspective. Annalie Terblanche, product manager at SilverBridge, discusses what insurers need to be mindful of when it comes to these...

Open banking: putting consumers in the driver’s seat

Could open banking usher in a new era of convenience, access and service differentiation? It’s a tantalising possibility, but not one without potential security pitfalls which must be closely managed and mitigated. Done properly, concept of pen banking can...

Digital banks wary of losing the human connection

In their drive to be digitally relevant and hold market share, both traditional and digital banks run the risk of losing customers by reducing human interaction. This is the warning from Bardien Pienaar, GM at Merchants. He says that, in an environment where consumers...

A payments system taken for granted – because it just works

I’ve been thinking a lot lately about systems taken for granted because they’ve always been there and they’ve always worked. By Martin Grunewald, executive head: payments business at BankservAfrica Take the load shedding that we experienced in the first months of 2019...

AI to unlock insurance value

The adoption of artificial intelligence (AI) in the insurance and broader financial services sector will see the industry become more proactive in its ability to make decisions in real-time regarding the risks covered in their contracts. According to Johan Reyneke,...