Unified insuree experience advantage key for insurers

With customers rapidly adopting digital communication channels that offer quick, simple and convenient processes, digitalisation of the entire insurance process is unavoidable. In fact, digital transformation for the insurance industry is no longer an option, but a...

Humanising the digital experience will give banks an edge

Rapidly changing customer expectations and steadily increasing competition within the banking sector are forcing financial institutions to digitalise their operations, while at the same time ensuring that they humanise their digital experience to gain a competitive...

We need to level the playing field between cash, card and digital

What would happen tomorrow if we could turn South Africa into a cashless society with a wave of a magic wand? Far from turning the country into a crime-free paradise of low transaction costs and widespread financial inclusion, it’s more likely that chaos would...

SA insurance industry almost ‘out of the woods’

The South African insurance industry has been invaluable to the economy, serving as a shock absorber and allowing many businesses to recover. This is among the findings of KPMG South Africa’s annual South African Insurance Industry Survey for 2021, which polled...

Standard Bank sees 400% growth in virtual card issuance

While South Africans have been embracing virtual cards for some time, the use of this digital payment method has seen a dramatic rise recently. Data from Standard Bank shows that physical card uptake in 2020 slowed significantly, down over 50% from 2019. Meanwhile,...

The role of the consumer in the creation of insurance products

Traditional insurers are under greater pressure today than ever before, writes Greg Gatherer, account manager at Liferay Africa. Even before the pandemic, South African insurers were facing a whirlwind of claims, raising questions about the long-term viability of the...