Aug 3, 2026
Delivering on AI has become both a buzzword and a pressure point for organisations globally. There is also a gap between its adoption and its ability to deliver value. The McKinsey State of Organisations 2026 report surveyed executives across 15 countries and 16...
Jul 15, 2026
For years, digital banking has been measured by access. Ensuring clients can open an account without visiting a branch, transact from a phone, or get help outside normal banking hours shaped the first wave of banking digitisation and changed how millions of South...
Jul 1, 2026
Fraud dispute resolution is often manual and can take weeks. Research shows 73% of customers say their loyalty is heavily influenced by how fraud is handled. While customer satisfaction and retention may largely lie in the ambit of the CMO, a large part of the...
Jun 19, 2026
For years, banks have modernised around channels. For example, mobile apps became better, onboarding became faster and customer engagement became more personalised. These improvements matter because customers feel them every day. But there is a more difficult shift...
Jun 17, 2026
South Africa’s prepaid card and digital wallet market is valued at $13,5-billion as of 2026, with an anticipated compound annual growth rate of 11,9%, reaching $21,2-billion by 2030. By Paul Wenborn, product manager, and Yaaseen Sheik, company counsel at Ecentric...
Jun 8, 2026
The credit market is the engine room of the South African economy, but for many financial institutions and aspiring business owners alike, that engine is currently running on a partial cylinder. By Eshmael Mpabanga, regional head: southern Africa and senior...
