SA’s digital wallet goldrush has a licensing problem

SA’s digital wallet goldrush has a licensing problem

South Africa’s prepaid card and digital wallet market is valued at $13,5-billion as of 2026, with an anticipated compound annual growth rate of 11,9%, reaching $21,2-billion by 2030. By Paul Wenborn, product  manager, and  Yaaseen Sheik, company counsel at Ecentric...

Banks have digitised the wrong things, and customers are paying for it

Technology has advanced. Human needs haven’t. The industry has confused removing friction with delivering care, writes Bradley Elliott, CEO of RelyComply. Your chatbot just told a grieving widow to check the FAQ. Somewhere, a product team celebrated the deflection...

Insurance as an innovation enabler: why progress needs a safety net 

Companies and individuals at the cutting edge of technology and advancement should not view insurance as an afterthought or grudge purchase, but rather as one of the most powerful enablers of innovation in the modern economy. This is the message from iTOO special...

Fighting fraud with intelligence

In its 2024 Annual Report, the Insurance Crime Bureau (ICB) warned that fraud and organised crime costs South African insurers up billions if not actively disrupted. The actual true cost of fraud echoed by the ICB extends far beyond financial losses, it impacts...