Transforming sales and service in banking: escape the app trap

In today’s rapidly changing digital environment, mobile apps have become essential for managing both personal lifestyles and financial activities. By Eshmael Mpabanga, client account lead within the financial services practice at Accenture, Africa However, despite...

The future of payments is on your smartphone

Digital payments are surging in South Africa as more people tap or scan to pay from their smartphones rather than using cash or cards. A report from Discovery and Visa finds that digital wallet usage grew 9% in 2023 with 60% of South Africans preferring digital...

Strategies that will determine a fintech’s success in 2025 and beyond

There’s no shortage of opportunity in the African digital financial services sector. However, this doesn’t mean that fintechs can just show up and grow. Juan Seco, chief growth officer at Mukuru There are established fintech brands operating alongside new players in...
A guide to GenAI in banking

A guide to GenAI in banking

The global banking landscape is experiencing seismic shifts, driven by the rapid advancement of technology and evolving consumer expectations. By Eshmael Mpabanga, client account lead in the financial services practice at Accenture, Africa South Africa, with its...

Africa’s insurance future rests on technological advancements

With the insurance landscape ever evolving, it is becoming increasingly crucial for insurance companies to embrace innovative technological advancements that introduce convenience, enhance customer engagement, and redefine marketing strategies to stay competitive. By...

Key technology trends affecting the security sector in 2025

We’ve once again reached the time of year when we look ahead to some of the technology trends that will affect the security sector over the coming 12 months. The pace of change is as fast as ever, write By Johan Paulsson, chief technology officer; Mats Thulin,...