Intelligent automation drives operational insurance improvements

Insurers looking toward digital innovations to drive operational improvements in their processes would do well to consider the benefits of intelligent automation (IA). By Kelly Preston, data analytics manager at SilverBridge Holdings For example, the recent...

Can microinsurance close Africa’s insurance gap?

Africa has traditionally been the world’s most uninsured, and underinsured, continent. That’s rapidly changing, as the booming popularity of microinsurance gives millions of Africans access to life and hospital insurance for the first time. By Marius...

Digital crucial for bridging the insurance gap

In South Africa, the divide between rural and urban citizens is significant. By Greg Gatherer, account manager of Liferay According to research from the Treasury Department, rural areas have much lower GDP per capita levels and higher rates of unemployment. They also...

On the road to crypto-asset regulation

The recently-published Crypto Asset Policy Paper lays out the types of crypto asset service providers that will be subjected to regulatory oversight and how they will be supervised, writes Seshree Govender, senior associate at Webber Wentzel. On 11 June 2021, the...

How self-service helps insurers cut costs and time

Standing out in a competitive industry like insurance is a challenge. To remain competitive, insurers must understand how to successfully serve their customers while keeping costs low. It’s for this reason that there is an increasing demand for self-service...

How personalisation is shaping the future of banking

Industries around the world are moving towards the personalisation of services. Today, information is power, and big data collection allows organisations to personalise customer experiences, writes Andrew van der Hoven, head: digital and e-commerce consumer and high...