Jan 31, 2022
For financial services firms and insurers, the customer relationship is built on trust earned over many years. In turn, these businesses have to be able to trust their foundational IT systems to deliver the requisite uptime, performance, and security. By Monica Sasso,...
Jan 28, 2022
The bank of the future is one that’s capable of using intelligence, automation and technology to meet the hyper-personalisation demands of the customer. By Wynand Smit, CEO of Inovo The bank of the future is described by McKinsey as one that can leverage...
Jan 26, 2022
In South Africa, account-to-account (A2A) payments are starting to bring about a revolution when it comes to the concept of how payments are managed. By Andre Hugo, CEO and co-founder of Spot Money SA However, this method of moving money directly from one account to...
Jan 24, 2022
There is an ever-increasing number of ways for consumers to pay for goods and services. Clinton Leask, business development lead at Pay@, reflects on the trends that took shape in the payments space over the past year and what can be expected in 2022: Of course, there...
Jan 20, 2022
According to a Gartner study, by 2022, 85% of all customer service interactions will start with self-service. For the insurance industry, it’s become increasingly important to digitise the customer journey and offer tools that empower customers to find...
Jan 19, 2022
Fred Razak, chief trading strategist for CMTrading, shares his thoughts on the evolving trading landscape in South Africa, and a few thought starters for budding local traders. I have seen the South African market galvanize and truly move forward over the past eight...
