Apr 8, 2021
One of the next-generation practices that insurers are looking to adopt to further differentiate themselves and add value to the customer experience is that of continuous underwriting. Kelly Preston, data analytics manager at SilverBridge Holdings Essentially, this...
Apr 6, 2021
The financial services landscape is changing rapidly as banks face increasing competition from technology-based financial services – from newly established banks to retailers offering mobile transactional banking accounts. By Sarthak Rohal, wice-president: IT...
Apr 1, 2021
African insurance companies are relying on omnichannel strategies, and especially chat commerce, to rapidly advance their digital offerings and help them tackle their current digital gridlock. Delivering the keynote at Clickatell’s webinar for the African...
Mar 23, 2021
As retail and institutional investors embrace digital assets, with cryptocurrencies fast becoming a mainstream asset class and blockchain technology gaining adoption across industries, banking groups will increasingly take on the role of custodians and service...
Mar 15, 2021
The past 12 months have seen numerous industries completely turned on their heads – for better or for worse – because of the global Covid-19 pandemic. By Karabo Kopeka, head of claims at MiWay Insurance The lockdown restrictions in force since March 2020...
Feb 25, 2021
Digital transformation has had a profound impact on almost all industries, fundamentally altering how customers experience the organisations they deal with on a daily basis. By Ndagi Job Goshi, GM of Liferay Africa The financial services space is no exception, with...
