African insurers turn to chat to break digital gridlock

African insurance companies are relying on omnichannel strategies, and especially chat commerce, to rapidly advance their digital offerings and help them tackle their current digital gridlock. Delivering the keynote at Clickatell’s webinar for the African...

Digital assets and the evolving role of banks as custodians

As retail and institutional investors embrace digital assets, with cryptocurrencies fast becoming a mainstream asset class and blockchain technology gaining adoption across industries, banking groups will increasingly take on the role of custodians and service...

Tech empowers consumers during the pandemic

The past 12 months have seen numerous industries completely turned on their heads – for better or for worse – because of the global Covid-19 pandemic. By Karabo Kopeka, head of claims at MiWay Insurance The lockdown restrictions in force since March 2020...

Digital transformation enables financial services in emerging markets

Digital transformation has had a profound impact on almost all industries, fundamentally altering how customers experience the organisations they deal with on a daily basis. By Ndagi Job Goshi, GM of Liferay Africa The financial services space is no exception, with...

Digital disruption exacerbating insurance personalisation

Digital disruption continues to change the game in the insurance industry, with Covid 19 accelerating the process – leaving the industry faced with a paradigm shift in a world powered by technology. By Anton Keet, head of risk services at 1Life What is very...

An evolving retail insurance market

The disruption caused by the Covid-19 pandemic has resulted in a reimagining of the retail insurance sector. By Annalie Terblanche, head of product at SilverBridge Holdings With an international survey finding that 40% of insurers expecting to increase investment in...