Mar 1, 2024
In the insurance industry, staying ahead of the curve and meeting the evolving needs of customers is a continual challenge. Insurers want new, accessible, and affordable products that optimise customer experiences. Their biggest hurdle tends to be inflexible and...
Feb 28, 2024
As is generally the case with new legislation, most businesses will only take it seriously once an inspector comes knocking. This should not be the case. Although the FIC Act (FICA) was created to prevent financial crime, following the guidelines set out in the Act...
Feb 20, 2024
After 2023 was defined by economic challenges and unexpected disruptions, South African consumers are gearing up for a more resilient and predictable 2024. The SpendTrend Report by Visa and Discovery Bank revealed a noticeable increase in online spending (up 13%...
Feb 6, 2024
One of the biggest talking points in the world of tech today is artificial intelligence (AI). Touted as having the potential to completely transform our world and empower the most disenfranchised, the capabilities of AI continue to grow every day. In much the same...
Jan 29, 2024
Apart from going into a branch, calling a bank feels more human for digital-shy consumers. For many, it is the first port of call for making account changes or moving large sums of money. But how safe is voice banking really, and what are the chances of someone using...
Jan 26, 2024
Consumers will increasingly be demanding choices when it comes to payment options into 2024, with security being high on the agenda and offerings that will be keenly watched as potential growth engines. Rory Bosman, executive for sales and marketing at Ecentric...
