Three trends currently shaping govtech landscape

The Covid-19 pandemic has challenged the majority of countries around the world. While some of the solutions proposed by governments have varied, when it comes to providing social, economic, and medical assistance, those with developed govtech — a...

Commonwealth tackle elections cybersecurity threat

Technology brings both benefit and risk to elections – but there are solutions that can defend the process from cybersecurity threats. This is the message from a new Commonwealth best practice guide to cybersecurity in elections. The product has been developed...

Why e-visas are emerging as a smarter choice

More and more countries are adding the e-visa route to the common visa channels. VFS Global’s regional group COO Jiten Vyas discusses how smart, quicker and hassle-free solutions in this space is making it a preferred choice for the global traveller. As overseas...

Smart cities embrace 4IR

Smart cities rely on smart grid technology that includes traditional and renewable energy sources in its mix of power supply. Driven by the advanced technology of the fourth industrial revolution (4IR), the smart grid technology is able to include coal-based energy...

Protecting citizen data requires a cyber-aware public service

As South Africa’s government prepares for the Fourth Industrial Revolution by digitising government services, and key economic centres continue to adopt smart city technologies, the risk – and potential consequences – of cyberattack is growing by the...

Great CX in government could boost faith in the country

Government departments are not generally known for their sterling service and good communication. Most struggle with substandard experiences, where their poor customer experience (CX) hampers mission success. A Forrester report discusses why the need to improve...