Sep 22, 2026
Retailers are losing direct control of the customer journey as shoppers hand the path to purchase over to autonomous AI agents. By Linda Saunders, country manager and senior director: solution engineering Africa at Salesforce Salesforce’s Fourth Edition State of...
Sep 16, 2026
African retail is changing quickly, but not always in the ways conventional digital transformation models anticipated. By Blessed Hwaire, value advisor: retail, consumer products and life sciences at SAP Africa, and Shobhit Jain, executive advisor: retail at SAP EMEA...
Sep 10, 2026
The online retailers who win Q4 are the ones who do the hard work in September. By the time November comes around, it is too late, writes Melinda Ellis van Zyl, enterprise sales lead of Shiprazor. Most South African digital retailers lock their systems down weeks...
Sep 9, 2026
Cyber criminals often approach financial fraud by targeting the exact grey area where business and customer incentives can struggle to align: the point of transaction. It’s here that customers want instant and seamless, but businesses need to secure and verify. By...
Aug 31, 2026
For most operations leaders, a point-of-sale system is where a transaction ends. A customer taps a card, a receipt prints, the sale closes. Facilities management sits somewhere else entirely, in a different department, often a different budget line, dealing with a...
Aug 18, 2026
There are three questions that preoccupy South Africa’s retailers in 2026. How do you get customers through the door, how do you keep them there, and how do you persuade them to spend? By Dieter Oelofse, POS systems architect at Ecentric Payment Systems, and Shaun...
