POS evolution from counting cash to omnichannel retailing

Point of sale (POS) technology in a modern enterprise solves a myriad of problems, from managing inventory to insights that improve customer experience and retention, as well as a host of other tools to support omnichannel retailing. By Allan Dickson, independent...

Focal areas for retail industry success

The challenges of remote operations and social distancing in the Covid-19 crisis has fast-tracked the need for digital transformation in retail to enhance customer service, and ultimately boost revenue. By Mandy Duncan, Aruba country manager for South Africa With up...

Make every checkout count …

The pandemic has shocked local businesses into action when it comes to transitioning from offline to online. While many have managed to digitise aspects of their business, brick-and-mortar companies are yet to fully realise the customer insight and retention benefits...

Why SA retailers are asking the wrong questions around IT spend

They can get to the right questions; and the right spend, writes Allan Dickson, independent chairman at redPanda Software. “As a retailer, how much should I be spending on IT?” Although retail decision-makers have been asking this question (with high frequency) for...

Digital payment trends to tap into in 2021

2021 will continue to see the digitisation of payments across various industries including retail, professional services and ecommerce. Online payment gateway PayFast saw unprecedented growth in industries which previously had a limited need for digital payments....

Boost your retail business over the festive season

It’s been an extraordinarily difficult year for most South African retailers, with sales showing year-on-year declines for five consecutive months up to end-August, according to Stats SA. Many of them are hoping for a bumper festive season to set them back on...