Use technology to make shopping a delight

In our always-on world, it is no surprise that customers expect an on-demand economy, counting on companies to fulfil their product demand and service requirements immediately. By Fatima Khota, category head: POS at Rectron The Covid-19 pandemic has accelerated this...

Consumers’ expectations are changing

Covid-19 has given a whole new meaning to the customer experience. As soon as news hit of the initial 21-day lockdown period that began 27 March, customers went into overdrive with crowds gathering at retailers to stockpile supplies. Since then, buying patterns have...

Preparing for the new world of online retail

South Africa’s small but aspirational e-commerce sector has been ushered into sharp focus as a result of the entirely unexpected shock of Covid-19 and the resulting national lockdown. By Gareth Hawkey, group CEO of redPanda Software As consumers have turned to...

Why retail credit is so important for the SA market

On 1 June 2020, South Africa moved to level three lockdown allowing more businesses to operate, essentially opening up the economy. By Jaco van Jaarsveldt, client decision analytics officer at Experian South Africa However, the Covid-19 crisis and lockdown in South...

Key trends impacting the FMCG sector

It’s clear that the Coronavirus has changed the landscape for FMCGs – in some ways permanently. However, despite its similarities, the impact has not been the same across its subsectors and through the supply chain. Itumeleng Merafe, head of interest rate structuring...

On the front line of retail

Retailers have become under enormous pressure to operate as close to normal as possible, enabling people to buy food and essentials. By Jarek Matschey, director: retail at VMware EMEA IT can really help diffuse this pressure, to safeguard operations and business...