Unifying channels helps retailers tap into growth opportunities

As online retail growth pushes into double-digit territory, companies that are holding onto a purely face-to-face business model will lose out. Companies under pressure to deliver the revenue growth their investors are looking for shouldn’t just be focusing on...

Retailers must invest in customer satisfaction

Online retail in South Africa has hit a major milestone, eclipsing R50-billion in annual sales during 2022. Research from World Wide Worx records a 40% increase in the total number of South Africans shopping online since the onset of the pandemic in 2020. Yet many...

Digital payments could boost FMCG industry

The fast-moving consumer goods (FMCG) sector contributes R1 trillion to South Africa’s annual gross domestic product (roughly 20% of economic production) and employs 2,5-million people (or 16% of the country’s total formal labour force). From a continental...

The impact of blockchain technology on the retail sector

During its formative years, blockchain technology became synonymous with the advent of cryptocurrency. Today, its use cases have transcended the world of finance, expanding into sectors such as retail. In Africa, its application in payment technology has demonstrated...

Smart and intelligent: payments redefined

The global fintech market is currently expected to grow at a compound annual growth rate (CAGR) of 20% over the next few years, achieving an impressive $305-billion by 2025. The Global Fintech Market Report also pointed out that low-cost, personalised, and intelligent...

Retailers must accommodate consumers who use cash

With recent research showing that only 14% of South African consumers are ready to go completely cashless, retailers should be looking at ways to accommodate their customers’ preferred way to pay, while also reducing their operating costs. Leading retailers are...