Cards and contactless payments set to grow this holiday season

As South Africans gear up for the summer holidays, spending is set to surge. But this year, as has been the trend for the past few years, how they choose to do their spending is set to continue evolving. By Privesan Naidoo, executive: trading product VP (card and...

GenAI reshapes retail by enhancing omnichannel CX

South African retail and e-commerce businesses are stepping up their game by weaving generative artificial intelligence (GenAI) into their omnichannel strategies to meet evolving customer expectations. Customers here tend to favour brands that deliver a smooth...
Retailability trades up on data evolution

Retailability trades up on data evolution

Retailability, a group of retail brands in southern Africa, has harnessed Qlik solutions to enhance data-driven decision-making, streamline reporting and help the group prepare for AI readiness. Retailability, founded in 1984 and headquartered in KwaZulu-Natal, South...
Putting the customer first, adding value is key for Black Friday

Putting the customer first, adding value is key for Black Friday

Black Friday is almost upon us again, just in time to raise the stress levels for everyone involved. Shoppers are in a rush trying to find the deals that offer value, while retailers for their part need to achieve sales numbers in order to satisfy shareholders. By...

How retailers should be preparing for Black Friday

Black Friday has evolved from being a single day to a month-long sales event that places considerable demand on South African retailers, their staff and their systems. By Warren Hawkins, MD of Euphoria Telecom In the run up to this period, here’s what you should be...
Data analysis, reporting gives retailers edge for Black Friday

Data analysis, reporting gives retailers edge for Black Friday

South Africa’s retail sector experienced an important shift when the Black Friday tradition entered the local landscape, most notably the introduction of a large spike in trading volume during the month of November, peaking around the day itself. This is according to...