Harness technology for a seamless retail experience:

The holiday season is a make-or-break time for retailers. As consumers flood physical and digital stores searching for the perfect gifts, expectations for convenience, speed, and personalisation are at an all-time high. Meeting these demands requires more than just...
FMCG retail could  turn Black Friday into a festive season win

FMCG retail could  turn Black Friday into a festive season win

Black Friday has become an integral part of the South African retail calendar. With consumers rushing to find the biggest and best deals, many retailers view the event as a race to the bottom. However, in the fast moving consumer goods (FMCG) sector, Black Friday has...
Enhance connectivity for a seamless festive retail experience

Enhance connectivity for a seamless festive retail experience

As South Africa gears up for the festive season with Black Friday and Cyber Monday approaching, retailers are bracing for an influx of shoppers both in-store and online. Tobie van Schalkwyk, business unit manager at Duxbury Networking Shopping centres, retail stores,...

Cards and contactless payments set to grow this holiday season

As South Africans gear up for the summer holidays, spending is set to surge. But this year, as has been the trend for the past few years, how they choose to do their spending is set to continue evolving. By Privesan Naidoo, executive: trading product VP (card and...

GenAI reshapes retail by enhancing omnichannel CX

South African retail and e-commerce businesses are stepping up their game by weaving generative artificial intelligence (GenAI) into their omnichannel strategies to meet evolving customer expectations. Customers here tend to favour brands that deliver a smooth...
Retailability trades up on data evolution

Retailability trades up on data evolution

Retailability, a group of retail brands in southern Africa, has harnessed Qlik solutions to enhance data-driven decision-making, streamline reporting and help the group prepare for AI readiness. Retailability, founded in 1984 and headquartered in KwaZulu-Natal, South...