Nov 15, 2019
Crime is one of the biggest challenges facing retailers in South Africa today, however using technology to prevent it could not only help retail companies stop it in its tracks, but also open up customer service opportunities. By Brendon Hall, sales manager at Axis...
Oct 14, 2019
Body language reveals a lot about what is going on in a person’s mind. By Vian Chinner, CEO of Xineoh Crossed arms could be a sign defensiveness, clasping your hands behind your back is said to indicate anger or apprehension, while humans apparently pull their...
Sep 23, 2019
Virtual reality (VR) has received a lot of airtime over the past few years. For retailers, in particular, the technology offers completely new ways to reach their audiences. But are we thinking about this in the right way? By Glenn Gillis, MD of Sea Monster VR is a...
Aug 15, 2019
Retailers have always been at the forefront of each new wave of digital advancement, in an effort to accommodate the increase in both the number of customers and the ensuing volume of products and transactions. By Tony Nugent Executive, retail practice at Britehouse...
Jul 16, 2019
Canon deciphers the importance of the settings and ambiences of physical shops as they become more than just a buying space, an opportunity for the brand to build and maintain relationships with its customers. We know that customers are becoming more and more...
Jun 24, 2019
Artificial intelligence (AI), the Internet of Things and other next-generation automation technologies are starting to revolutionise the retail business. One glimpse of the future can be seen in Amazon Go’s “Just Walk Out” stores, now open in a...
