Don’t expect brand loyalty in today’s retail environment

Spurred on by unpredictable market trends, changing customer behaviours, and the rise of e-commerce, businesses are having to redefine their operations. One industry in particular feeling the weight of this change is retail. Research from the PWC Global Consumer...
Smart store paves the way for 21st century supermarkets

Smart store paves the way for 21st century supermarkets

As the world’s population continues on its course to reach 10-billion people by 2050, investments in sustainable food retail and storage are urgently needed to ensure we are able to feed the growing number of people on the planet. The pressure is growing, both...

Advanced analytics deliver multiple benefits to retailers

South African retail is a competitive space, with tight margins, customers demanding great prices and more personalised offerings, and consumer spending under significant pressure. Big data analytics can be an invaluable tool for retailers seeking a competitive...

Frictionless payment experience creates merchant success

In the world of business, especially within the e-commerce sphere, the adage ‘the customer is king’ has never rung truer. By Wesley Fetter, product manager at Ecentric Payment Systems Today’s rapidly evolving digital landscape requires businesses to...

Unravel the complexities of retail omnichannel communication

Implementing an effective omnichannel communication strategy can provide retailers with a distinct edge in the competitive market, but the move can also present significant challenges for businesses operating within the ever-changing landscape of modern retail. By...

Are SA retailers ready to grab the e-commerce opportunity?

Amidst general struggles for South African retailers (figures for March show that retail trade sales were down 1,6% year on year), the country is experiencing an e-commerce boom. By Joel Bronkowski, South Africa country lead at Paystack While the sector’s growth...