ERP empowers the future-focused retailer

The world of retail has changed. With more and more customers now shopping online, retailers have had to come up with creative ways to bring the physical and virtual worlds together to create seamless, memorable experiences. But with this comes a great deal of...

Payment platform lessons from Black Friday

Black Friday and outages – of networks, websites and banking systems – are almost synonymous because systems crash during that time under the deluge of discount-seeking shoppers. While local businesses have learned to plan much more effectively over the...

Customer delivery shouldn’t be a hassle:

A few years ago, a study by professional services network PwC showed that roughly a third of shoppers will stop buying from a brand after just one bad experience. You can only imagine the scale of that loss in monetary terms. Today’s consumers demand convenience...

Drive sales and engagement through intelligent point of sale

Modern point of sale solutions with smart value adds can make a significant difference to small business growth and customer engagement, writes Gareth Corbishley, commercial lead at Halo Dot. Most businesses, when faced with the point of sale (POS) conversation, get...

How AI can help SMB retailers compete

The global artificial intelligence (AI) market is expected to top $300-billion by 2026, with retail and banking expected to be the two major sectors driving growth. With the technology maturing so fast, small and medium retailers should be looking at how they can use...

People at the heart of retail training

The change the retail sector has undergone in the past decade is staggering. Particularly with the global pandemic propelling online shopping to unprecedented heights, retailers have had to adopt an omnichannel approach to meet customer expectations. Staff dare not...