Oct 18, 2023
Kathy Gibson reports from Gitex – So far, 2023 has been a turbulent year for the IT industry. Artificial intelligence (AI), long a niche play, has burst on to the scene and into the public consciousness, while the science of customer experience is quickly going...
Oct 18, 2023
Kathy Gibson reports – Access Bank Ghana has implemented a video channel in its contact centre, giving its approximately 1-million customers a new and convenient way of engaging with the bank. Chimbar Nurokinan, head of contact centre at Access Bank Ghana,...
Oct 18, 2023
According to the results of the recent Kaspersky Business Digitisation survey that was conducted in the Middle East, Turkiye, and Africa region, 44% of employees surveyed in South Africa are afraid of drone spying. Corporate spies and hackers use drones to get trade...
Oct 18, 2023
Voting is now open for the 2023 survey for this year’s Channelwise Awards – the most sought-after and prestigious independent awards in the South African IT distribution channel. Channel players are asked to cast their votes for the vendors and...
Oct 17, 2023
Kathy Gibson reports from Gitex – Cybersecurity is a pressing global challenge, but addressing it presents nations with a number of new opportunities as well. Badar Alsalehi, director-general of the Oman National Cert and head of ITU for regional cybersecurity,...
Oct 17, 2023
Kathy Gibson reports from Gitex – The alignment of broadband availability, lower computing cost, increases in speed, processing power and storage have created a perfect storm for artificial intelligence (AI) to head into the mainstream business world. Omar...
