Rapid growth predicted for cold chain tracking solutions

Shipments of remote tracking systems with cellular or satellite communications capabilities for refrigerated cargo carrying units including trailers, intermodal containers, rail freight wagons, and air freight ULDs reached 725 000 units worldwide in 2022, according to...

Finalists for Entrepreneur of the Year announced

After a month of intense deliberation, the judges of the Business Partners Entrepreneur of the Year competition have chosen 16 finalists – all deemed to be the country’s most promising and resilient emerging small and medium businesses. This year marks the...

Middle East conflict: What are the economic implications?

The primary transmission mechanism of greater tensions in the Middle East region to the global economy would be through higher energy prices, writes David Rees, senior emerging markets economist at Schroders, who adds that the price of Brent crude has already climbed...
New genomics project aims to improve global health

New genomics project aims to improve global health

An international collaboration is aiming to improve global health by uncovering the effects of genomic and environmental diversity on differences in disease risk observed across the global population – thanks to a new partnership of 20 research groups from...

All change for the channel as AI, CX take centre stage

Kathy Gibson reports from Gitex – So far, 2023 has been a turbulent year for the IT industry. Artificial intelligence (AI), long a niche play, has burst on to the scene and into the public consciousness, while the science of customer experience is quickly going...
Access Bank ups customer engagement with video

Access Bank ups customer engagement with video

Kathy Gibson reports – Access Bank Ghana has implemented a video channel in its contact centre, giving its approximately 1-million customers a new and convenient way of engaging with the bank. Chimbar Nurokinan, head of contact centre at Access Bank Ghana,...