These technologies are impacting customer service, support

The technologies with the most current value to service and support organizations are those that support assisted service, according to Gartner. “Today, the most impactful technologies in service are ones that support reps to deliver low-effort, value-enhanced...

Young SA scientists off to the Lindau Nobel Laureate Meeting

The Council for the Lindau Nobel Laureate Meetings has selected and announced nine young scientists from South Africa to participate at the 72nd Lindau Nobel Laureate Meeting dedicated to Physiology/Medicine from 25 to 30 June 2023 in Lindau, Germany. In...

Crypto gains less than stocks, but revenue still set to double

The 2022 crypto winter has cooled the US investors’ appetite for cryptocurrencies, with most of them finding cryptos riskier and less profitable than the traditional stock market. Nevertheless, the US crypto revenue continues growing and is set to hit new record...

What you can do to improve data quality

Gartner has identified 12 actions to help chief data and analytics officers (CDAOs) and other D&A leaders improve data quality (DQ) to avoid high costs and deliver sustainable value to their organisation. “Data quality issues cost a lot,” says Jason...
New study aims to help Africans ‘age well’

New study aims to help Africans ‘age well’

The life expectancy of people living in sub-Saharan Africa is rising, but it still remains significantly lower than other global regions. However, innovations that could be developed through a new research programme may well raise it more in line with global norms....

SA still well positioned to tap potential

Despite the geographic distance, capacity constraints and logistical difficulties, South African trade to the heavyweights in the Northern Hemisphere has increased over the years and remains a key driver in preserving a positive trade balance. “Regardless of the...