Millennials, Gen Z prefer third-party customer support channels

Younger generations are more likely to start their self-serve journeys outside company-owned channels, according to Gartner. In fact, 52% of millennials and 44% of Gen Z customers have as much confidence in noncompany guidance as in customer service guidance. A...

The technology behind sound transmission from Mars

The first audio ever recorded from the surface of Mars, the Martian winds, was captured from Jezero Crater in February 2021. The historical event was made possible because of a microphone housed within SuperCam aboard the rover, supplied by Knowles Corporation....
Ingenuity Mars Helicopter succeeds in historic first flight

Ingenuity Mars Helicopter succeeds in historic first flight

NASA’s Ingenuity Mars Helicopter has become the first aircraft in history to make a powered, controlled flight on another planet. The Ingenuity team at the agency’s Jet Propulsion Laboratory in Southern California confirmed the flight succeeded after...

Oracle plays hard ball with Eskom

Oracle is sticking to its guns, saying Eskom should pay the money it owes or continue without technical support. The software giant withdrew support last week as Eskom failed to pay the R380-million it says is owed, and which has been ratified by the court....

Accountants key for SMEs’ economic survival

More than half (56%) of South African small businesses say their accountant has been crucial in helping them survive the impact of Covid-19. An overwhelming proportion of SMEs (86%) indicated that they would support a call on government to recognise accountants as...

Blockchain spending set for boom

Organisations are forecast to spend nearly $6,6-billion on blockchain solutions this year, an increase of more than 50% compared to 2020. According to a new update to the International Data Corporation (IDC) Worldwide Blockchain Spending Guide, blockchain spending...