Feb 12, 2021
Seventy percent of customer service and support leaders plan to dedicate the largest budget allocation to digital channels and capabilities in 2021, according to a recent survey by Gartner. In fact, transitioning to self-service channels and bolstering digital...
Feb 12, 2021
Four years ago, the ZA Central Registry NPC (ZACR), trading as Registry Africa, won the right to administer the .africa geographic Top Level Domain Name (gTLD). The launch of the .africa domain name space remains one of the most important African ICT initiatives since...
Feb 11, 2021
Companies that deploy chat in commerce see higher revenue growth, stronger customer retention, reduced service costs, and increased marketing effectiveness than companies that don’t. This is one of the findings of a study by Aberdeen Research in partnership with...
Feb 11, 2021
Over one-tenth of gamers globally – 12%, or 179-million globally – have had their identities stolen, which could be worth as much as $347-billion globally. In South Africa, 9,6% of gamers have had their ID stolen, according to new research commissioned by...
Feb 11, 2021
A global Gartner survey of more than 1 300 supply chain professionals found that 87% of respondents plan investments in supply chain resiliency within the next two years. The survey, conducted from September 2020 through November 2020, showed that even more supply...
Feb 11, 2021
Criminals have been targeting automated teller machines (ATMs) for as long as they have been available to the public. Many already know about scams where fraudsters hook up a small device to the ATM to steal credit card information, usually referred to as card...
