Inflation back in target range during July

Statistics South Africa (Stats SA) reported on August 25 that consumer price inflation increased from 2,2% year-on-year (y-o-y) in June to 3,2% y-o-y in August. Article by Lullu Krugel, chief economist for PwC Strategy Africa, and Dr Christie Viljoen, PwC...

Covid-19 tops the list of threats in 2020

Covid-19 related threats were the single largest type of threat in the first half of the year. In just six months, Trend Micro blocked 8,8-million Covid-19-related threats, nearly 92% of which were email-based. Cybercriminals shifted their focus from January through...

WEF delays Davos meeting, adds virtual engagement

The World Economic Forum’s annual meeting in Davos is the latest major event to be disrupted by the Covid-19 pandemic. The organisation has decided to reschedule the 2021 event to later in the year. According to Adrian Monck, MD: public engagement at the World...

DeathStalker: an APT that spies on SMEs

Kaspersky researchers have published a detailed overview of DeathStalker, a “mercenary” advanced persistent threat (APT) group that has been leveraging efficient espionage attacks on small and medium-sized enterprises (SMEs) in the financial sector since...

SA leads in online activism during pandemic

The Change.org Global Digital Civic Engagement Index shows a sharp increase, since the pandemic outbreak, of South Africans using online petitions to voice their concerns, influence policy and persuade decision makers to make changes on issues related to Covid-19....
Human contact still important in contact centres

Human contact still important in contact centres

In today’s digitally-driven world, it is safe to say that businesses and brands that do not invest in digital channels are at risk of losing market share and relevance, with 90% of consumers looking for a seamless omni-channel experience. When it comes to...