Dec 20, 2019
Digital channels and infrastructure, customer service representatives, and data, voice of the customer (VoC) and customer service metrics make up the top three priorities for customer service and support leaders and their organisations’ success going into 2020,...
Dec 19, 2019
Registry Africa (RA), a wholly-owned subsidiary of the ZACR (NPC), will be running its popular African gTLD (geographic Top Level Domain) $1.00 Asante Promotion during February 2020. The ‘Asante Sana Promotion’ will see the wholesale price of .africa domains drop to...
Dec 19, 2019
Netstar is using data in a real-life manner to improve road safety at the Putco driver training academy. Putco management took a decision to involve Netstar to help implement a range of initiatives aimed at increasing safety and reducing accidents involving its buses,...
Dec 19, 2019
MTN’s mobile money service, MoMo will go live in January 2020, allowing customers to send, receive, save and spend money as well as pay for goods and services using their mobile phones. The announcement comes as MTN finalised its engagements with all the...
Dec 19, 2019
Eighty-five percent of logistics leaders expect that their outsourcing budget will increase by more than 5% in 2020, according to Gartner. Already, for 2019, 85% reported a similar budget increase. “Outsourcing one or more logistics service types has become largely...
Dec 19, 2019
The global installed base of smart street lights reached 10,4-million units in 2018, of which the European market accounted for nearly 40%. According to Berg Insight research about the market for connected public spaces, this number will reach 31,2-million in 2023,...
