Customer care is ‘bull****’ says Iron Maiden front man

Customer care is ‘bull****’ says Iron Maiden front man

Kathy Gibson is at SAP SuccessConnect in Berlin – The best way to turn customers into fans is to stop being concerned with customers at all, according to Iron Maiden front man Bruce Dickinson. Talking to a packed house at SAP SuccessConnect last night, Dickinson...

Next generation banking’s mobile makeover

A new generation of bank customers will bypass physical branches and banking via the Web almost completely in favour of completing transactions and accessing services from their mobile devices. Financial institutions are already scaling back branches and automating...

Digital disruption top of mind for African telcos

Accelerating digital transformation strategies, investing in new wireless and fixed network infrastructure, and embracing emerging technologies such as AI and IoT are among the top priorities for African telecom operators for the year ahead. This is according to...

Cybercriminals continue to exploit World Cup

Cybersecurity firm Check Point has identified a phishing campaign linked to the start of the FIFA World Cup where cybercriminals attempt to lure would-be victims into downloading a schedule of fixtures and a result tracker. When opened, the attachment uses a malware...

3D printing to revolutionise healthcare

Three-dimensional (3D) printing in healthcare could be as disruptive to the healthcare sector as the Internet has been to the retail sector and will become a standard part of the healthcare portfolio, according to GlobalData. In particular, medical device...

Black Panther now on black

Amid widespread demand, the global Hollywood blockbuster, Black Panther, is now exclusively available on South Africa’s newest entertainment platform, black and customers have the option to rent or buy and own for life. The film not only grossed $1.3-billion at...