Feb 19, 2018
One-quarter (25%) of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than 2% in 2017, according to Gartner. Gene Alvarez, managing vice-president of Gartner,...
Feb 19, 2018
The US Justice Department has indicted 13 Russians three companies for subverting the 2016 election. The Russians are accused of posing as Americans on Facebook and Instagram — often using stolen identities — to distribute divisive ads and inflammatory...
Feb 19, 2018
Key stakeholders in South Africa’s automation industry have called for greater collaboration to drive industrial progress and to make the Internet of Things (IoT) a reality within the sector. Speaking at the official launch of the Africa Automation Fair 2019 in...
Feb 19, 2018
Industries, agribusiness and commercial operations in and around Cape Town could soon face the prospect of operating a business without water. ESI Africa is hosting a live free-to-attend webinar discussion on Thursday 8 March 2018, addressing the current water...
Feb 19, 2018
FNB branches are playing a pivotal role in introducing customers to digital banking channels. The bank reveals that, over the last year, its branches recorded the highest number of customers that migrated to the FNB banking app, online banking and cellphone banking...
Feb 16, 2018
Aside from laudable victories for competition such as the reduction in mobile termination rates, the South African telecommunications sector is becoming a tennis match characterised by endless sets of policy implementation decisions and policy implementation failures....
