Dec 19, 2024
A massive 85% of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner. A Gartner survey of 187 customer service and support leaders conducted in July through August...
Dec 19, 2024
According to a recently published report from Dell’Oro Group, the trusted source for market information about the telecommunications, security, networks, and data centre industries, the global network security market eclipsed $6-billion in 3Q 2024, growing 8%...
Dec 19, 2024
Rapid technological innovation, shifting societal priorities, and a heightened focus on sustainability from businesses across all sectors are shaping the global landscape as we rapidly approach 2025. Some key trends that have become apparent include the rise of AI,...
Dec 19, 2024
The South African National Roads Agency SOC Limited (Sanral) has awarded R53 billion worth of tenders across the country since the start of the current financial year on 1 April 2024. The tenders are spread as follows: Region Number of tenders Value...
Dec 19, 2024
As the calendar turns to 2025, there is more uncertainty in energy markets heading into a new year than any year since the pandemic, according to S&P Global Commodity Insights’ 2025 energy outlook. Conflicts in Ukraine and Gaza remain unresolved and have the...
Dec 19, 2024
I’ve said for years that African energy is a vital investment, writes NJ Ayuk, executive chairman of the African Energy Chamber. Backers clearly agree — to the tune of U$47-billion. That’s how much capital expenditure (capex) 2024 saw in African oil and gas, showing a...
