AI is making call centres more expensive

The business process outsourcing (BPO) industry has embraced AI as a technology capable of improving operational efficiency, enhancing customer experiences, and supporting business growth. But inside South African call centres, the opposite is quietly happening,...

Jem secures $8,4m Series A to scale workforce management

Jem, the WhatsApp-based workforce management platform for deskless teams, has raised an $8,4-million Series A funding round led by global fintech investor Quona Capital. The investment will support Jem’s ongoing growth from an HR and benefits provider into a...

Industrialisation high on the SADC Summit agenda

Southern African leaders have agreed that industrialisation is key to the region’s success. Concluding the 46th Summit of SADC Heads of State and Government held over the weekend in eThekwini, South African president Cyril Ramaphosa said that, while it is important to...

China’s AI hardware export boom offers Wall Street hedge

China’s new wave of AI hardware exports offers investors a hedge against Wall Street’s “dangerously circular” artificial intelligence trade, says a leading global financial advisor. Nigel Green, CEO of deVere Group, says that as fresh analysis maps out a new...

Stokvels could help improve healthy eating

South Africa’s stokvels could become an important platform for improving nutrition and food security in low-income communities, but their collective buying power is currently used largely to purchase foods chosen for affordability, quantity, and shelf life rather than...
SA companies are shunning public cloud for AI workloads

SA companies are shunning public cloud for AI workloads

South African organisations are shifting AI workloads out of the public cloud faster than their counterparts anywhere else in the world, according to new global research commissioned by Cloudera. The Great AI Re-Architecture Survey, conducted by Wakefield Research...