If GenAI provides support, customers want access to a human

Aug 5, 2026

Customers have mixed feelings using GenAI for customer support, as 50% of customers say their interactions are easier when companies use GenAI, yet 87% of customers say it is essential for companies to provide an option to reach a human agent when using GenAI,...

Frontline workers using AI less likely to burn out

Aug 5, 2026

Frontline workers who use AI on the job are less likely to report being burned out. This is according to a 10-country global study of 8 200 frontline employees by UKG, a global AI platform for HR, pay, and workforce management. Frontline workers — those who must be...

June sees a fall in air passenger demand

Aug 5, 2026

The International Air Transport Association (IATA) has released its latest data on passenger air travel based on year-on-year traffic and capacity data provided by airlines in each region worldwide during June 2026 compared with the same month in 2025. According to...

Absa uses AI/OCR to transform debt review

Aug 5, 2026

Absa has successfully implemented an artificial intelligence (AI) and optical character recognition (OCR) solution within its debt review team, significantly improving the efficiency and accuracy of the debt review process for over-indebted South African consumers....

AI, refresh cycles put new life into network security hardware

Aug 5, 2026

Worldwide spending on network security hardware is forecast to exceed $90-billion during 2025 to 2030, according to new report from Dell’Oro Group. Hardware revenue – comprising physical firewall, SWG appliance, WAF and ADC appliance – is projected to...