Unofficial GenAI tools will help solve customer service issues

By 2027, 40% of all customer service issues will be fully resolved by unofficial third-party tools powered by GenAI, according to Gartner. Consumers are increasingly adopting unofficial third-party GenAI tools such as ChatGPT, Google AI Overviews, and Apple...
Open-source tools the key to unlocking AI ROI

Open-source tools the key to unlocking AI ROI

New research commissioned by IBM found that companies surveyed are investing in AI for the long term, with a growing interest in using open-source tools to drive ROI and innovation going forward. The study of more than 2 400 IT decision makers (ITDMs), conducted by...

Obituary: Elmari Keyser

Well-known industry personality Elmari Keyser has died after a prolonged illness. Keyser has been a presence in the IT industry for the last 15 years, having begun her career at Datacentrix in 2009. She also worked as a brand executive at Pinnacle, and as both sales...

US Treasury fingers China for data breach

The US Treasury Department is blaming Chinese state-backed hackers for compromising its systems to access unclassified documents. In a letter from the US Treasury Department to Congress, it is claimed that hackers compromised a third-party cybersecurity service...

Average monthly crypto trading volume soars

Crypto trades skyrocketed, with the average monthly trading volume on crypto exchanges hitting over $1,5-trillion in 2024, or 135% more than last year, according to data presented by AltIndex.com. 2024 has proven to be a groundbreaking year for the crypto market, with...

Gaming PCs surge ahead, hitting $62bn in 2025

While global PC sales have struggled over the past two years, weighed down by post-pandemic slowdowns, inflation, component shortages, and market saturation, the gaming PC sector saw stable growth. In 2024, gamers worldwide spent over $59-billion on gaming desktop PCs...