Customer experience BPO to hit $296,29bn

The global customer experience business process outsourcing market size is estimated to reach $296,29-billion by 2033, registering a CAGR of 12,8% from 2025 to 2033, according to a new report by Grand View Research. CX BPO involves the contracting of customer...

Almost half of agentic AI projects will fail

Over 40% of agentic AI projects will be canceled by the end of 2027, due to escalating costs, unclear business value or inadequate risk controls, according to Gartner. “Most agentic AI projects right now are early stage experiments or proof of concepts that are mostly...

Nokia slashes power consumption with Xeon 6

Intel and Nokia are expanding their long-standing and strategic collaboration to advance core network infrastructures with the deployment of Intel Xeon 6 processors with Efficient-cores (E-cores) in the Nokia NFVI v5.0 and Nokia Core Networks Applications. With better...

Manufacturing sentiment looks up

The Absa Purchasing Managers’ Index (PMI) for June 2025 points to a tentative improvement in manufacturing sentiment. The seasonally adjusted PMI increased by 5.4 points to 48.5 in June, marking an eighth consecutive month in contractionary territory. This suggests...

How to anticipate the need for quantum skills

The Quantum Economic Development Consortium (QED-C) has released a new report that looks at ways to strengthen the quantum industry’s talent pipeline and bridge the gap between classroom formal education and hands-on experience required for quantum-related roles....

Mukuru and Payfast enable cash payments for e-commerce

A partnership between Mukuru and Payfast by Network is helping South Africa’s cash-based economy make inroads into the e-commerce sector. Through MukuruPay (MPay), cash-first customers can now participate in digital commerce, unlocking new market segments for...