Feb 8, 2024
Reimagining self-service, piloting employee-facing GenAI, and exploring new offerings in the customer journey analytics (CJA) market will be top priorities for customer service and support leaders in 2024, according to Gartner. A Gartner survey of 246 customer service...
Feb 7, 2024
Meta is working with industry partners on common technical standards for identifying AI content, including video and audio. Nick Clegg, president: global affairs at Meta, says in the coming months, images that users post to Facebook, Instagram and Threads will be...
Feb 7, 2024
Vodacom is launching another appeal against the 2022 judgement handed down it the Please Call Me matter. The Supreme Court of Appeal yesterday (6 February) dismissed Vodacom’s appeal in the case of Vodacom (Pty) Ltd versus Makate (Please Call Me matter)....
Feb 7, 2024
Microsoft has announced its intention build a data centre campus in Centurion. In March 2018, Microsoft became the first hyperscale public cloud provider to provide services from data centres in Africa. The new data centre is part of the company’s intention to...
Feb 7, 2024
SITA’s 2023 Air Transport IT Insights report finds that both airports and airlines saw IT spend increase year on year into 2023, reaching an estimated $10,8-billion and $34,5-billion respectively, with over two-thirds of airport and airline CIOs expecting...
Feb 7, 2024
The latest data breach yearly recap by Surfshark shows that a total of 300-million accounts were breached in 2023. The US ranks first, amounting to around a third of all breaches (97-million). Russia takes second place (79-million), while France is third (10-million),...
