Mar 17, 2015
Contact centres, especially outsourced ones that provide services to a multitude of customers, face the challenge of balancing resources and technology between the two main types of service – inbound and outbound, says Marco van Biljoen, executive head: Gauteng and...
Feb 9, 2015
Based on its ongoing analysis of the contact centre systems market, Frost & Sullivan recognises Interactive Intelligence Group with the 2014 EMEA Frost & Sullivan Company of the Year Award. Interactive Intelligence’s end- to-end suite of scalable, rich,...
Jan 22, 2015
For the first time in South Africa, PBX suppliers and manufacturers can offer their clients an affordable, secure and fully compliant voice logging solution as an affordable optional extra on their standard PBX solutions. This follows the launch of CallCabinet Atmos,...
Jan 20, 2015
Today’s unpredictable economy is demanding new levels of insight and innovation from company executives, and they need to work together to meet new strategic and tactical challenges. This is according to local entrepreneur and Euphoria Telecom CEO George...
Jan 8, 2015
Groenewald Lubbe Attorneys has announced that its 150-man call centre has increased its call volume per agent by 40% since the installation of software from Teleforge Communications, running in conjunction with Swordfish – a leading debt collection software solution....
Jan 7, 2015
South Africa’s Business Process Outsourcing (BPO) industry continues to grow from strength to strength, attracting investment and creating new jobs especially in the 18 to 35 age group, where job creation for young people is most needed. “The majority of foreign...
