Oct 12, 2015
Jasco has announced a new offering as part of its latest update to the DataVoice Libra Recorder solution, Libra V9.0. It offers a number of new features and functionality enhancements to the enterprise-class voice recording, storage and retrieval solution. One of the...
Sep 17, 2015
Aspect Software has announced significant customer and agent experience enhancements to Zipwire, the company’s 100% cloud contact centre solution. The enhancements improve customers’ ability to engage on a variety of communication channels and the new...
Aug 21, 2015
The Alcatel-Lucent OmniVista 2500 NMS network analytics tool provides a wide range of in-depth network information giving IT an understanding of how the network is being used and helping fine tune its operation to provide an enhanced user experience. IT now has a...
Aug 18, 2015
The International Avaya Users Group (IAUG) has announced the annual South African Chapter Conference 2015, accommodating 200 Avaya solutions and services users in South Africa and Africa. It will take place from 23 to 26 August 2015 at the Legend Golf and Safari...
Jul 30, 2015
Digital Solutions Group, this weekend, was awarded the Best Independent Contact Centre award in the regional BPeSA awards ceremony. This award recognises outstanding contribution, achievement and best practice within the contact centre sector locally, within a...
Jul 1, 2015
Jasco Enterprise, a proud partner of Presence Technology, announces the availability of the new Presence IVR Software module (Interactive Voice Response) designed to improve customer contact. One of the features of the Presence IVR software module includes a “strategy...
