Interactive Intelligence a Gartner leader

Jun 15, 2015

Interactive Intelligence Group has been positioned as a Leader in the Gartner 2015 Magic Quadrant for Contact Centre Infrastructure, Worldwide report. According to Gartner, Leaders in this report are “high-viability vendors with broad portfolios, significant market...

Jasco updates DataVoice Screen Recording

Jun 11, 2015

Jasco has announced the latest update to its DataVoice Screen Recording solution, a tool to capture and record events as they happen on a computer screen. DataVoice Screen Recording 2.1 incorporates support for multiple screens, increased recording capacity, support...

Genesys integrates with Skype For Business

Jun 8, 2015

Genesys has announced an integration with Skype for Business to deliver best-in-class customer engagement, contact centre and unified communication solutions all from one single place: the Genesys Customer Experience Platform. Genesys is one of the first enterprise-class contact centre solutions providers to achieve a native integration with Skype for Business using the Unified Communications Managed API, part of the Skype Developer Platform.

WFM software optimises contact centres

May 19, 2015

Today’s consumers are more demanding than ever; exposed to an array of options and providers for all facets of their daily lives, and with switching providers becoming easier, keeping your customers happy is a major priority for any business. Within this fast-paced...

CallCabinet signs with ECN

Apr 22, 2015

CallCabinet South Africa has signed a deal with Electronic Communications Network (ECN), a division of JSE-listed Reunert, to incorporate CallCabinet’s powerful and compliant voice logging technology as part of its telecoms solutions. ECN is a national next generation...

Childline rolls out Bytelogix solution

Apr 21, 2015

Bytelogix has been commissioned by MTN SA Foundation to provide a call routing solution for Childline’s emergency call centre service. The solution will use Bytelogix’ Dynamic Call Routing (DCR) application and an integrated SIGTRAN stack. Childline’s...