Oct 28, 2014
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, back-office and award-winning cloud solutions, announced that TMC, a global, integrated media company, has selected Aspect for a 2014 Speech Technology...
Oct 16, 2014
There are few business operations that are more challenging from a human resources perspective than running a call centre, writes Ivanna Granelli, founder of Can!Do Consulting. Here, at the front lines of customer service, businesses face a tension between the need to...
Oct 15, 2014
Ocular Technologies, a South African contact centre solutions provider and Aspect 2014 Partner of the Year for Europe and Africa, will be offering Aspect’s cloud contact solution to its clients. “No longer an outlandish term, the usage of ‘cloud-based solution’ is...
Oct 9, 2014
Aspect Software has announced the launch of Aspect Unified IP 7.3, a feature-rich customer contact solution that simplifies and flexibly manages omni-channel interactions. Codenamed Mako Shark, Unified IP (UIP) 7.3 improves upon its predecessor by offering greater...
Aug 25, 2014
Leading customer interaction and communications expert Inter-Active Technologies is proud to announce that 44 learners have completed the company’s distinguished Internal Learnership Programme. This has been considered as a significant milestone for Inter-Active...
Aug 20, 2014
The midsized market is often overlooked with regards to technology yet their needs are often similar to their larger counterparts. Jasco is addressing this with the availability of Avaya’s Contact Centre Select solution, the latest addition to its customer experience...
