Nov 18, 2014
South African customers have voted MWeb the best Internet service provider (ISP) in a nationwide index which rates SA’s top companies on their service excellence. At the Ask Afrika Orange Index Awards announced in Johannesburg on Friday, MWeb took first place in its...
Nov 6, 2014
Local telecoms provider Euphoria Telecom will be addressing delegates at the second Call Centre Excellent Summit to be held from 18 – 20 November 2014 at the Empire Executive Hotel in Johannesburg, South Africa. Euphoria Telecom will be doing a live...
Nov 5, 2014
Some deals are just too good to be true – and contact centre promotions are no exception. Companies struggle figuring out the true costs behind confusing cloud promotions, long-term contracts, add-on capabilities and figuring out why set-up fees are so high....
Oct 28, 2014
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, back-office and award-winning cloud solutions, announced that TMC, a global, integrated media company, has selected Aspect for a 2014 Speech Technology...
Oct 16, 2014
There are few business operations that are more challenging from a human resources perspective than running a call centre, writes Ivanna Granelli, founder of Can!Do Consulting. Here, at the front lines of customer service, businesses face a tension between the need to...
Oct 15, 2014
Ocular Technologies, a South African contact centre solutions provider and Aspect 2014 Partner of the Year for Europe and Africa, will be offering Aspect’s cloud contact solution to its clients. “No longer an outlandish term, the usage of ‘cloud-based solution’ is...
