New Avaya systems offer multi-channel features
Avaya has unveiled new communications solutions that address multichannel communication preferences, while meeting enterprise security, availability, manageability and scalability requirements. The new Avaya Engagement Solutions include innovative technologies that...Aspect Software launches Mobility Suite
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, back-office and award-winning cloud solutions, recently announced the launch of Aspect Mobility Suite, a solution suite that integrates the mobile customer...MTN recognised at Ask Afrika Index
MTN South Africa has been named the winner of the Best Service in Telecommunications sector and the Best Call Centre in the country across all industries in the 2014/15 Ask Afrika Orange Index Awards. “We are very proud of this achievement as the...Merchants wins two BPO awards
Merchants, southern Africa’s largest and oldest business process outsourcing (BPO) and customer experience specialist, has won two categories in the 2014 BPeSA Annual Contact Centre and BPO Awards.