Aug 15, 2014
Avaya has announced that it has been positioned in the Leaders Quadrant in the Gartner Magic Quadrant for Unified Communications for 2014. This is the sixth consecutive year that Avaya has been placed in the Leaders Quadrant and recognized as an industry player in the...
Jul 29, 2014
Call centres are notorious for their turnover: the number of people who walk in and out the door is high. This situation can, however, be remedied if call centre agents are invested in and nurtured. As part of its strategy to change the face of contact centres and...
Jul 22, 2014
Hosted contact centre provider 1Stream says its clients will soon be able to use new gamification technologies to increase engagement and productivity in the workplace.“Gamification is about applying elements of game design to everyday work experience to make it more...
Jul 9, 2014
Interactive Intelligence Group, a global provider of software and services designed to improve the customer experience, has been positioned by Gartner in the Leaders quadrant of its 2014 Magic Quadrant for Contact Center Infrastructure report. The Gartner report,...
Jul 3, 2014
Aspect Software and ComSys have announced a joint solution focusing on contact centres. The ComSys solution seamlessly integrates Aspect Unified IP and leading CRM solutions such as Siebel, PeopleSoft, Salesforce and SAP. The joint solution will enable contact centres...
Jun 25, 2014
Contact centres that opted for hosted technology solutions five years ago have saved 35% compared to those who keep everything in-house, says Jed Hewson of 1Stream. “The most successful contact centres keep their focus on people, not technology,” says Hewson. “The...
