Jan 15, 2014
Genesys, a leading provider of customer experience and contact centre solutions, has announced that it has achieved Microsoft Lync 2013 qualification. The Microsoft Lync Independent Software Vendor (ISV) qualification programme is designed to help ensure that...
Dec 4, 2013
Sage Pastel, South Africa’s leading developer of accounting and business software, has been named best help desk in the world at the ContactCenterWorld.com Top Ranking Performer global finals at a glittering ceremony in Las Vegas on the weekend. Category runners up...
Nov 26, 2013
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, and back-office solutions, and drawing on 40 years of delivering enhanced customer experience solutions has announced a feature-rich, cloud-based contact...
Nov 25, 2013
With some local contact centres still resting on technology nearly a decade old, it’s time for contact centres to embrace innovation or face being left behind, says Karl Reed, chief marketing and solutions officer at Elingo. Across the world, the fastest-growing...
Nov 20, 2013
Sage Pastel, South Africa’s leading developer of accounting and business software, has been named best help desk in the world at the ContactCenterWorld.com Top Ranking Performer global finals at a glittering ceremony in Las Vegas on the weekend. Category runners up...
Oct 22, 2013
Avaya has unveiled a set of new software and cloud-based services designed to transform the way enterprises and organisations work. Avaya’s simple, intuitive solutions help employees to work more effectively, engage more easily, and make decisions faster so...
