Feb 17, 2014
Mitel has unveiled its seventh-generation contact centre solution to help businesses simplify how they interact with their customers via popular new contact options. MiContact Centre 7.0 includes mobile chat and self-service features as well as outbound capabilities...
Jan 27, 2014
Flexenclosure, a specialist developer of hybrid power systems and prefabricated modular data centres for the ICT industry, announces the expansion of its eSite portfolio with a new version specifically developed for tower companies and multi-tenant scenarios. eSite is...
Jan 22, 2014
South African owned integrated solutions specialist, Intuate Group, has signed an agreement to become a reseller for OpenSpan, Inc., a global provider of worker optimisation, activity management and automation solutions, headquartered in North Atlanta, Georgia, USA....
Jan 15, 2014
Genesys, a leading provider of customer experience and contact centre solutions, has announced that it has achieved Microsoft Lync 2013 qualification. The Microsoft Lync Independent Software Vendor (ISV) qualification programme is designed to help ensure that...
Dec 4, 2013
Sage Pastel, South Africa’s leading developer of accounting and business software, has been named best help desk in the world at the ContactCenterWorld.com Top Ranking Performer global finals at a glittering ceremony in Las Vegas on the weekend. Category runners up...
Nov 26, 2013
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, and back-office solutions, and drawing on 40 years of delivering enhanced customer experience solutions has announced a feature-rich, cloud-based contact...
