Mar 25, 2014
Aspect Software has announced Trupanion, a leading provider of medical insurance for pets, implemented Aspect’s full suite of customer contact and workforce optimisation solutions in Aspect’s fully-hosted cloud environment. The solution helps the company deliver on...
Mar 13, 2014
Interactive Intelligence Group, a global provider of software and services designed to improve the customer experience, is launching a Customer Experience Makeover: Contact Centre Style contest. The contest is open to businesses of any size worldwide looking for a...
Mar 13, 2014
There are many companies that long for the days where landlines were still the norm, particularly when it comes to debt collecting. Because landlines were analogue and geographic in nature, which meant that callers had no idea who has ringing and whoever was calling...
Mar 4, 2014
The UK-based contact centre outsourcer, The Contact Company (TCC), has chosen Aspect Software to improve efficiency and productivity across 1 000 seats over two sites in Birkenhead. The largest independent contact centre in the UK will deploy Aspect’s workforce...
Feb 25, 2014
Genesys has announced record performance for 2013. In its second year as an independent company, Genesys achieved record growth, with 2013 revenue surpassing $740-million (representing over 20% annual growth) and EBIT surpassing $200-million (representing over 15%...
Feb 17, 2014
Contact centre solution provider, Ocular Technologies, is pleased to announce that as an Aspect Software partner, it will be reselling and supporting the Aspect Back Office Optimizer product, which is powered by eg solutions. At the start of February 2014, Aspect, a...
