Jul 18, 2013
O’Keeffe & Swartz, a leader in the South African telemarketing call centre industry, recently celebrated its 20th anniversary, an achievement made possible by the support of its staff and clients over the years. Since its founding in 1993, O’Keeffe & Swartz...
Jul 15, 2013
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, and back-office solutions, has announced it has entered into a definitive agreement to acquire Voxeo Corporation, a leading provider of hosted and...
Jul 5, 2013
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation and back-office solutions, has announced the launch of Aspect Workforce Mobile, a mobile application designed to give contact centre agents greater mobile...
Jun 18, 2013
Inclusion of the Aspect Workforce Management solution has allowed the company to solve the manual workload of its planning teams and improve their performance. Aspect Software, a leading provider of fully-integrated customer interaction management, workforce...
May 27, 2013
Recognising the unprecedented opportunity to address the needs of millions of underserved mid-size enterprise across the Middle East, Africa and Turkey, or the companies earmarked to become “The New Big enterprises of tomorrow”, Avaya, a leading global...
May 15, 2013
A new initiative that trains unemployed South African youth to work in the booming business process outsourcing (BOP) sector has seen more than 550 youth get trained in the past year – and that number is set to double in the coming year. The Impact Sourcing Academy...
