Jul 19, 2013
Genesys, a leading provider of customer service and contact centre solutions, has announced the Company has been positioned as a “Leader” in the “Magic Quadrant for Contact Centre Infrastructure” report by Gartner. The report evaluates contact centre vendors on both...
Jul 18, 2013
Inter-Active Technologies was recently awarded one gold and two bronze awards at ContactCenterWorld’s Europe, Middle East and Africa (EMEA) conference held in Austria from 1 July 5 July 5, 2013. ContactCenterWorld is a global association for contact centre best...
Jul 18, 2013
O’Keeffe & Swartz, a leader in the South African telemarketing call centre industry, recently celebrated its 20th anniversary, an achievement made possible by the support of its staff and clients over the years. Since its founding in 1993, O’Keeffe & Swartz...
Jul 15, 2013
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, and back-office solutions, has announced it has entered into a definitive agreement to acquire Voxeo Corporation, a leading provider of hosted and...
Jul 5, 2013
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation and back-office solutions, has announced the launch of Aspect Workforce Mobile, a mobile application designed to give contact centre agents greater mobile...
Jun 18, 2013
Inclusion of the Aspect Workforce Management solution has allowed the company to solve the manual workload of its planning teams and improve their performance. Aspect Software, a leading provider of fully-integrated customer interaction management, workforce...
