Sep 25, 2013
Interactive Intelligence, a global provider of software and services designed to improve the customer experience, has received the 2013 EMEA Frost & Sullivan Contact Centre Company of the Year Award. The award is based on Frost & Sullivan’s recent research...
Sep 2, 2013
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, has announced Spanish-based STD-Multiopción, a leading provider of contact centre services, promotion management, BPO and...
Aug 22, 2013
Contact centre solutions provider, Ocular Technologies, has announced that it is offering southern African clients the award-winning Altitude Software’s Altitude uCI 8 software, a solution that increases both contact centre profitability and impact on business with...
Aug 14, 2013
Contact centre solution provider, Ocular Technologies has announced that its Aspect Unified IP offering can now be fully integrated with Microsoft Lync Server 2013. “Through our software partner, Aspect Software, we now have the capability to empower agents to...
Jul 23, 2013
Historically, call logging may have been considered a luxury. However, as a result of increasing customer demands for higher standards of service and support, coupled with the challenges of corporate liability and regulatory compliance, cost-effective and reliable...
Jul 22, 2013
Avaya recently announced that it has been positioned in the Leaders Quadrant in the Gartner Magic Quadrant for Contact Centre Infrastructure for 2013. This is the 13th consecutive year that Avaya has been placed in the Leaders Quadrant as the only company that has...
