Mar 12, 2013
Aspect Software, a leading provider of next generation customer contact and enterprise workforce optimisation, has announced the launch of Aspect Social, a cloud-based offering that aligns interactions organisations have with customers on Facebook, Twitter, blogs and...
Mar 4, 2013
Genesys has reached a definitive agreement with MicroStrategy Incorporated, a leading worldwide provider of business intelligence (BI) and mobile software, to acquire its subsidiary Angel.com. Angel is a leading provider of cloud-based self-service contact centre...
Feb 28, 2013
Jasco Enterprise, a provider of business communication solutions and services, and Presence Technology, a worldwide provider of multi-channel contact centre solutions, are working together to deliver a multi-channel contact centre solution that uniquely addresses the...
Feb 25, 2013
Local ICT service organisation Quintica is bringing customers a new way to quickly and cost effectively move IT service desks into the cloud, announcing that BMC has made a range of improvements to its BMC RemedyForce suite. This month the software giant has made a...
Feb 8, 2013
Promising leading contact centre technologies up and running in 30 days, Genesys One is coming to market in SA through implementation partner Bytes Connect. Genesys a leading provider of customer service solutions, has just launched its Genesys One solution, which...
Feb 5, 2013
BT has announced innovative new capabilities for its BT Contact portfolio, designed to make organisations easier to do business with, while removing costs and complexity from their contact centre operations and enabling “omni-channel” customer service. Those...
