Feb 3, 2017
Aspect Software is making its Aspect Mila personal assistant chatbot available on leading workforce collaboration and messaging platforms such as Slack, Microsoft Teams and Facebook Workplace. Announced last year, Mila provides contact centre and enterprise employees...
Dec 7, 2016
Avaya has announced a new version of the company ” s contact center platform that enables midsize businesses to rise above the competition by offering an omnichannel customer experience. Avaya IP Office Contact Center 10 is a true, end-to-end solution with the...
Nov 29, 2016
CallCabinet and virtual PBX platform wholesaler Contineo Virtual Communications have combined forces to offer the local channel a plug-and-play compliant call recording solution for the enterprise market, based on CallCabinet’s cloud-based Atmos. Laurent Pieton,...
Nov 18, 2016
Bytes Document Solutions (BDS), Xerox’s authorised distributor in sub-Saharan Africa, has announced the release of the Xerox ConnectKey app, known as ‘Call Me Back’. The ‘Call Me Back’ app is the latest addition to the Xerox App gallery...
Nov 15, 2016
Defy South Africa has opened a new national call centre in Hermanstad, Pretoria West, featuring realtime response software supported by a dedicated team of 28 agents. “We have integrated software which ensures that calls are directly linked to all branches on a...
Nov 11, 2016
Aspect Software, a leading provider of fully-integrated consumer engagement, workforce optimisation, and self-service solutions has announced that Aspect Via is a 2016 Ventana Research Technology Innovation Award winner for Customer Excellence. The Ventana Research...
