Mar 28, 2017
New Telco SA’s carrier-neutral Midrand data centre has been selected by Internet service and premier fibre provider, XDSL, as a Point of Presence on their rapidly expanding network. The data centre provides XDSL with the ideal platform to further extend their...
Feb 9, 2017
At the annual IT Expo in Fort Lauderdale, CallCabinet launched the newest enhancements to its flexible, cloud-based interaction system Atmos in the form of Atmos PLUS. The additions to CallCabinet’s award-winning compliant call recording solution enable...
Feb 3, 2017
Aspect Software is making its Aspect Mila personal assistant chatbot available on leading workforce collaboration and messaging platforms such as Slack, Microsoft Teams and Facebook Workplace. Announced last year, Mila provides contact centre and enterprise employees...
Dec 7, 2016
Avaya has announced a new version of the company ” s contact center platform that enables midsize businesses to rise above the competition by offering an omnichannel customer experience. Avaya IP Office Contact Center 10 is a true, end-to-end solution with the...
Nov 29, 2016
CallCabinet and virtual PBX platform wholesaler Contineo Virtual Communications have combined forces to offer the local channel a plug-and-play compliant call recording solution for the enterprise market, based on CallCabinet’s cloud-based Atmos. Laurent Pieton,...
Nov 18, 2016
Bytes Document Solutions (BDS), Xerox’s authorised distributor in sub-Saharan Africa, has announced the release of the Xerox ConnectKey app, known as ‘Call Me Back’. The ‘Call Me Back’ app is the latest addition to the Xerox App gallery...
