Jan 24, 2017
Syrex, a provider of virtualised and hybrid network infrastructures and solutions, has developed a network solution for internet service provider (ISP) OpenWeb. The completely secure and managed network provides OpenWeb with absolute control over client experiences...
Dec 14, 2016
There are many ways that consumers can engage digitally with organisations when they need help. In fact, a recent study of more than 24 000 consumers across South Africa and 11 other countries, sponsored by Verint in collaboration with Opinium Research, shows that...
Nov 14, 2016
Research and advisory firm Forrester and Verint Systems announced a partnership designed to provide a holistic approach to customer experience (CX) measurement and management. The partnership combines Forrester’s Customer Experience Index methodology, benchmark...
Aug 25, 2016
Verint Systems has announced that one of the UK’s largest car insurance providers, Admiral Group, has gained new levels of customer insight leveraging Verint Speech Analytics, alongside its Verint Quality Management (QM) and Call Recording solutions. Using the...
Jul 20, 2016
Bytes People Solutions recently announced its collaboration with Lithium Technologies to sell, implement and integrate Lithium Response for customer service environments. “We’re extremely excited to welcome Lithium into our range of product...
Jun 17, 2016
Verint Systems has nnounced that its comprehensive Customer Engagement Optimisation portfolio is now available in cloud, on-premises and hybrid models, addressing market demand for maximum cloud flexibility. As part of its strategy to provide customers deployment...
